Return Policy

1. General information

Thank you for choosing our artisanal products. We are committed to the freshness and quality of all the items we offer. However, we understand that sometimes a product may not meet your expectations. Below, you will find our specific return policies for food products.

2. Returns Accepted

We only accept returns for the following reasons:

• Product damaged or defective upon delivery.
• Error in the item delivered compared to the one ordered.

3. Return times

The return must be requested within 48 hours of receiving the product. Due to the perishable nature of our products, it is essential to respect this deadline to ensure effective management of the return.

4. Product Conditions

To be eligible for a return, the product must be unused and in the same condition in which it was received. It must also be in the original packaging.

5. Return Procedures

To initiate a return, please contact us at the email address: shop@fattoriabio.com. Provide the order number, the reason for the return and a photo of the damaged or incorrect product. Once we receive your request, we will provide you with all the instructions on how to proceed with the return.

6. Refund

Once your return is received and inspected, we will send you an email to notify you of the acceptance or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

7. Shipping Costs

The shipping costs for returning the product are paid by the customer. However, in the event of an error on our part or a defective product, the return shipping costs will be paid by us.